Where do you ship?
We currently ship worldwide.
How long does delivery take?
Handling orders usually takes 3 to 5 working days, then here are the shipping times:
7 to 14 working days for USA and Canada.
7 to 14 working days for European countries.
12 to 17 working days for the rest of the world.
Please note that due to the impact of covid-19 some occasional delays may occur.
How much is shipping?
Standard Shipping is currently free.
Will I be able to track my order?
Yes, every package we send comes with a tracking number.
Do I have to sign for the delivery?
The packages are usually delivered in the mailbox. Though, if the packages are too big, they will be hand-delivered. If you are not present, you will have to pick your parcel at the nearest post office.
Will I have to pay duties and taxes?
Depending of where you live, taxes and duties could be applied by your country/carrier, this money is not for us and this is out of our control.
Can I cancel my order?
Yes, if the item is not shipped yet, we are able to cancel the order and refund you. If it's already shipped, you will still have the possibility to return it and get a refund. For more information, take a look at our return policy.
If you have other questions feel free to contact us at firstname.lastname@example.org. We will be more than happy to help.